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Contact Us Details

We are committed to providing a welcoming, professional and responsive service to all students, parents, carers and visitors.

If you have a query, concern or request, please contact us using the details below and we will ensure it is directed to the most appropriate member of staff.

School Contact Details

Mossley Hollins High School
Huddersfield Road
Mossley
Ashton-under-Lyne
Tameside
OL5 9DP

Telephone: 01457 832491
Email: admin@mossleyhollins.com
Website: www.mossleyhollins.com

Headteacher: Mrs A Din


Special Educational Needs Co-ordinator (SENCO): Mrs C Hampson
Email: SENCO@mossleyhollins.com

Chair of Governors: Contact via the Clerk to Governors
Clerk to Governors: gbclerk@mossleyhollins.com

Tame River Educational Trust CEO: Mr P Wilson

Contacting Your Child’s Year Team

For pastoral issues, attendance concerns, wellbeing support or general enquiries relating to your child, please contact the relevant Year Team:

Communication and Response Times

We value positive and effective communication with parents and carers and aim to respond to enquiries promptly.

Our Commitment

We aim to:

  • Acknowledge emails and telephone messages within 2 working days.
  • Provide a substantive response within 5 working days, wherever possible.
  • Keep you informed where a matter requires further investigation and additional time is needed.

Please note that some enquiries require information from several staff members and may therefore take longer to resolve.

Working Hours

Our usual communication hours are:

Monday to Friday (term time)
8:00am to 4.30pm

Staff are not expected to monitor or respond to emails during evenings, weekends, bank holidays or school holidays.

Emails received outside working hours will be treated as received on the next working day.

Urgent Matters

If your concern relates to the immediate safety or welfare of a child, please contact the school by telephone rather than email.

If You Have Not Received a Response

If you have contacted a member of staff and have not received an acknowledgement within 2 working days, please email the Headteacher’s Executive Assistant at:

heads.ea@mossleyhollins.com

Please include:

  • The name of the staff member contacted.
  • The date of your communication.
  • A brief outline of your query or concern.

We will ensure your enquiry is followed up appropriately.

Respectful Communication

We are committed to maintaining positive and respectful relationships with all members of our school community.

We ask that all communications with school staff, whether by telephone, email, letter or in person, are courteous and respectful. Any communication that is abusive, threatening, discriminatory or offensive may be managed in accordance with the school’s policies and procedures.

Requests for Paper Copies

If you require a paper copy of any document published on our website, please contact the school office at admin@mossleyhollins.com or telephone 01457 832491. Copies will be provided free of charge.

Telephone Call Recording

Mossley Hollins High School operates an automatic call recording system for incoming and outgoing telephone calls.

Recordings are retained and accessed only where necessary for safeguarding, training, quality assurance, complaint investigation or other legitimate school purposes. Access is restricted to authorised staff and managed in accordance with data protection requirements.

Complaints

If you wish to make a formal complaint, please refer to our Complaints Policy, available on the website.

Huddersfield Road, Mossley,
Ashton-Under-Lyne OL5 9DP
T: 01457 832491
E: admin@mossleyhollins.com