Complaints Policy

At Mossley Hollins we will ensure that at every level, in all our work and throughout all aspects of the school community and its life, all will be treated equally, with respect and dignity, free from discrimination and harassment. Each person will be given fair and equal opportunities to develop their full potential regardless of their age, disability, gender, gender-identity, race, religion or belief, sexual orientation, pregnancy and maternity (refers to staff / employment), socio-economic background and special educational needs. Our school will tackle the barriers which could lead to unequal outcomes for these protected groups, ensuring there is equality of access and that we celebrate and value the diversity within our school community. The school will work actively to promote equality and foster positive attitudes and commitment to an education for equality.

Complaints Procedure Information for the School

The complaints’ policy and procedure for the school listed below takes full account of that recommended for maintained schools and is in line with the Department for Education [DFE] advice in its ‘Best Practice Advice for School Complaints, January 2016].

Procedure for dealing with concerns and complaints about your child’s education

The staff and governors at Mossley Hollins High School are committed to providing a high quality education for your child in a secure and supportive environment. Whilst all concerned strive to achieve their best for the welfare of the pupils at the school, it is appreciated that there may be occasions when you have concerns about your child’s education or about particular incidents which have occurred at school. If such a situation arises, we would ask you to follow the procedure outlined below